We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Information Collection & Use:

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system.

Security:

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail to sales@bobosplayhouse.com.

Returns and Cancellations

Returns:

Due to the possibility of disease we do not accept returns. Contact us if a product arrives damaged so that we can contact UPS/USPS. We suggest if you get something that you can not use contacting a local rescue and donating it. They will write you a receipt for the amount you paid.

Cancellations:

There is a 10% cancellation fee on all processed orders. Orders are considered processed after 1 PM ET when the processor settles transactions. The reason for this cost is because the processor charges us not once but twice; once for the transaction and once for the refund. This fee is waived however if the cancellation is due to our inability to fulfill your order.

Orders and Shipping

Processing:

Orders close out and process at 1 PM ET. Our payment gateway is through Authorize.net and is 100% secure. No orders are shipped before close out.

Shipping:

We try to ship within 24 hours however much depends on the volume that day. Orders are guaranteed to be shipped within 4 business days from time of purchase. Orders placed on Fridays after 1 PM ET will not ship until the following Monday if being shipped via UPS. If USPS is picked as your shipping method we will put forth an effort to have it shipped on Saturdays.